Dear Clients…
Your satisfaction with our products and service is our TOP priority, and we will go the extra mile to ensure that. Please familiarize yourself with these policies to avoid misunderstandings and possible future disappointments! We are a dynamic company that recognizes the importance of our loyal clients and referrals. Therefore, we are always open to suggestions and would do our best to accommodate your requests. Having said that, our terms and conditions are dictated by financial costs associated with shipping rates and other related expenses.
EXCHANGE POLICY (excluding Skis, Poles, and Clearance items)
If you need to exchange an item, we will gladly work with you to ensure your complete satisfaction with our service.
We offer FREE return shipping for exchanges to our US clients on any items valued over $150, excluding Clearance items. Custom-made and special-order products do not qualify for returns or exchanges.
Please send us an email to [email protected] within 60 days of purchase to notify us of the need and to ensure that we have the other item/skate size in stock. The originally purchased item must be brand-new (unused) and returned in its original condition, clean, with no signs of use or scratches. Original packaging will be required (if applicable).
US clients: For any items, a UPS return shipping label will be generated by us and sent via email as an attachment. If the product value is over $150, the return shipping cost will be covered by ProSkaters Place; if it is under $150, the client will have to cover the cost ($15). Once the product is received and inspected, a replacement will be shipped to you with the appropriate shipping option. Please note that the shipping cost of the replacement item will be at the client’s expense (typically $25) and will be charged prior to shipment. Only one size exchange will be covered by us for items over $150. For any further exchanges of the same item, the client will be responsible for the full shipping costs (typically $40).
Worldwide clients: For any items, the client will need to ship them back to our warehouse, using any shipping service that is the most convenient and least expensive, as the shipping cost will be covered by the shipper. Once the product is received and inspected, the replacement product shipping cost will be determined and must be paid prior to shipment. Once payment is made, the new product will be shipped out using the selected shipping option.
Any item(s) not meeting the above requirements will not be accepted, and the customer is responsible for the return shipping. A copy of your invoice is helpful but not mandatory. Sorry, but we are unable to offer free return shipping for exchange services to our international clients (outside of the USA) due to the high cost of shipping.
RETURN POLICY (excluding Skis, Poles, and Clearance items)
If you need to return an item, we would gladly work with you to ensure your complete satisfaction with our service.
Clearance, custom-made, and special order products do not qualify for returns.
Please email us at [email protected] within 60 days of purchase to notify us of the need to return. The originally purchased item must be brand-new (unused) and returned in its original condition, clean, with no signs of use or scratches. Original packaging will be required (if applicable).
US clients: For any items, a UPS return shipping label will have to be generated by us and emailed as an attachment. Once the product is received and inspected, a refund will be issued to the original payment method, minus the back-and-forth shipping costs (typically $40) unless the original shipment cost was paid in full by the client. In that case, the deduction will be $25. The paid Tariffs will not be refunded under any circumstances!
International clients: For any items, the client will need to ship them back to our warehouse, using a shipping service that is both convenient and the least expensive for the client, as the cost will be covered by the shipper. Once the product is received and inspected, a refund will be issued minus the original shipment cost (depending on the actual amount paid by ProSkaters Place).
While we understand that mistakes happen and appreciate the fact that you might not like the product as much as it appears in photos, unfortunately, we are unable to cover the shipping costs in case of a return, as while they might be listed as free to you, they are definitely not free to us! We simply dedicate a healthy portion of our profits to cover them. In the event of a return, there are no profits; therefore, we have no choice but to deduct it from the refund. If you are ready to reconsider an exchange, we will be happy to assist you as much as possible.
Please kindly let us know the reason for the return, so we can learn and improve for the next time!
Please make sure that:
- Your item should be brand-new and can be sold again as new. Item(s) must be in original packaging without any tags removed. Item(s) cannot be used, scuffed, sharpened, washed, smelling of odor, etc…
- The packaging is undamaged and complete. No tape, stickers, shipping labels, or other foreign objects should be attached to the box.
Any item(s) not meeting the above requirements will not be accepted, and the customer is responsible for the return shipping. A copy of your invoice is helpful but not mandatory.
CLEARANCE ITEMS POLICY
Clearance products can not be returned for a refund. Exchange Only! They also do not qualify for free return shipping.
If you would like to exchange your item, please email us at [email protected] within 30 days of purchase to notify us. The originally purchased item must be brand-new (unused) and returned in its original condition, clean, and with no scratches. Original packaging will be required (if applicable).
US clients: For any items, a UPS return shipping label will be generated by us and sent via email as an attachment. Once the product is received and inspected, a replacement will be shipped to you using the appropriate shipping option. Please note that before shipping the item, an invoice for the back-and-forth shipping costs (typically $40) must be paid.
International clients: Due to high international shipping costs, exchanges on Clearance items are usually not financially sound. Usually, the best way is for that item to be sold locally. If you would still like to explore the exchange option, please send us an email, and we will do our best to assist.
While we understand that mistakes happen and appreciate the fact that you might not like the product as much as in photos, Clearance items are usually sold at cost or even below, and therefore, we are unable to cover any shipping costs associated with exchanges.
Any item(s) not meeting the above requirements will not be accepted, and the customer is responsible for the return shipping. A copy of your invoice is helpful but not mandatory.
EXCHANGE / RETURN SKIS and POLES POLICY
To prevent damage to skis and ski poles during shipment, returning new skis for a refund or exchange will only be possible when brought to the shop in person. No returns via shipment will be accepted. Please perform all necessary measurements and validations before placing your order online! When a ski is returned for a refund/exchange in-store, a $20 restocking fee will apply. If the ski was shipped to a client and then returned in person for a refund, a $40 (restocking fee + shipment expense) will be deducted from the refunded sum.
PRICE MATCH POLICY
At ProSkaters Place, we always strive to provide the best possible prices for our valued customers upfront. If, by accident, you find a lower price for an identical item in a physical store or online before placing an order, please review the rules below to determine if it qualifies for the Price Match. We also offer a 7-day grace period from the original purchase date to apply for a Price Match under the same terms. No price match will be available after that period.
- The competitor should be a legitimate store or online shop with verifiable contact details and located within North America
- The product should be identical in all features, size, colors, and other specifications
- The product and size must be IN STOCK on the competitor’s website or in-store (the proof is required if not available for online verification)
We will carefully review and verify all the supporting information. Please allow us up to 48 hours to process your request and advise you on our decision. Please note that in some extreme cases, we reserve the right to refuse a price match, and this is only if it would result in a significant loss for us on that sale.
The following items DO NOT qualify for the price match:
- Clearance, closeout, and liquidation items on our website or our competitor’s website
- Products listed on Amazon, Bay.com, Aliexpress, or any other internet selling platform of this type
- Any client-specific deals, vouchers, and/or one-time promotions offered by a competitor
The price match service is not available during storewide promotional periods, such as Boxing Week, Christmas, etc.
Please note:
- The price match will take into account the sale terms, including shipping, delivery fees, rewards, and taxes that might apply from a competitor’s website. For example, if the product cost on the competitor’s website is $100 and the shipping is an extra $30, the match will be up to $130.
- Any additional rewards and sales promotions will be waived on price-matched items.
WARRANTY
All of the products qualify for a manufacturing warranty against defects accordingly to the specific manufacturer’s terms and conditions. ProSkaters Place will gladly represent the client and lead every case to the best possible resolution with the manufacturer. Under no circumstances will ProSkates Place be liable for any claims or fees. We will work with you and for you, but please note that we are merely a reseller and cannot be responsible for manufacturer mistakes.
CUSTOMIZATION POLICY
Our shop is one of the very few in the world that provides product customization services. We strive to maintain a sufficient stock of most components, but please note that while we will do our best, we cannot guarantee the availability of customized parts. Incorrect color of the wheels or any other parts on skates, or an upgrade that has not been performed, will not qualify skates for free return shipping for either exchange or return. We will gladly refund the upgrade fee (if it has been charged) and will try to work with you to resolve the issue.