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Call us toll free: +1-855-757-5223

The Leading North-American Skate and Ski Shop

Toronto Store: 416-739-2929
Common queries answered

Frequently asked Questions

The best way to communicate with our shop is via email [email protected] or complete the Contact Form to the right. We do our best to respond right away and this way we can receive photos, send links, and avoid possible misunderstandings. 

We are looking forward assisting you to the very best of our abilities!

We do our very best to ship orders as soon as possible. Normally, we are running 1-2 business day processing time and that is on top of the estimated shipment timeframe listed in the shipping option selected. If you have a certain deadline to receive the package, please mention it in the order notes and/or send us an email. We will do all we can do to accommodate your request.

Please note that there is no shipping on weekends and holidays.

If you have placed an order and noticed that the shipping address in the order confirmation email is incomplete, please send us an email to [email protected] right away and we gladly will help. Please note that we can not guarantee on-time processing as our warehouse is doing their best to ship orders first in first out.

We are unable to change address once the order has been shipped and picked up by courier. In most cases, you can contact the courier’s Customer Service directly and to request a pickup at a nearby location.

To put an order on hold or to cancel – please send us an email to [email protected] right away. We do our best to respond right away and this way we can avoid possible misunderstandings. Please note that we can not cancel any orders that have been shipped and picked up by courier services.

To add an extra item to the existing non-shipped order, please send us an email right away with the list of items and their size/colour and we will do our best to put the order on hold and to send you a manual invoice to pay ASAP. Please note that we can not guarantee on-time processing as our warehouse is doing their best to ship orders first in first out. Moreover, a shipping delay likely to occur until the extra payment received and order processed with the change.

Once the order has been placed you will receive an email confirmation within a few minutes. If you have not received the email, please check the SPAM folder. If the email can not be found anywhere, most likely the payment did not go though and you will need to place the order again OR the email address has been misspelled. For any questions or concern, please send us an email to [email protected]

We do our very best to ship orders as soon as possible. We are unable to ship on weekends and holidays. Normally, we are running 1-2 business day processing time and that is on top of the estimated shipment timeframe listed in the shipping option selected. Once the order has been packaged and shipped, our system will send an automatic email with the shipping method and tracking number.

In case you would need to exchange or return an item, we would gladly work with you to assure your complete satisfaction with our service.

We offer FREE return shipping for an exchange (US/Canadian clients only) on any items over $100 in value excluding Clearance items. Custom made and special order products do not qualify for returns or exchanges. 

Please send us an email [email protected] within 60 days of purchase to notify about the need. The originally purchased item will have to be brand-new (unused) and returned with no signs of use, clean, and with no scratches. Original packaging will be required (if applicable). 

For more details and possible associated costs, please check our full policies page!

First and foremost, we apologize for the inconvenience! There has been either a human error at our warehouse or at the manufacturer side, but in any case, we will make it right for you. Please send us an email immediately to [email protected] and our team will guide you through the process. Please make sure to include a photo of the item/s and label as an evidence for the mistake, so we will be able to choose the best way to fix it.

We ship worldwide and have thousands of clients around the world in more than 50 countries. The system will automatically show the shipping options and their cost at the Checkout. 

If you, do not see a shipping option listed there, please send us an email to [email protected]

ProSkaters Place is proud to be offering the best rewards system on the market! 

We appreciate your business and know that buying skates is just the beginning of a wonderful hobby. That is why we offer 10% back in PSP Rewards for every dollar you spend with us (account is required). This way you can save money on wheels, bearings, parts, or a pair of new skates.

For every $1 you will pay for a product cost you will earn 10c back in rewards towards your future purchases with us. The accumulated rewards will never expire and can be used immediately to pay for up to half (50%) of the product cost on your next order.

There are no rewards on Clearance items and low-margin items that will have a special note in the product description. Also, in case of a return for a refund, the rewards will be deducted as well accordingly.

Still need help?

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    Free US/Canada shipping

    On orders over $99

    Easy 60-days Returns/Exchange

    Unused products. Conditions apply.

    Worldwide support

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    100% Secure Checkout

    Major Credit Cards / PayPal