Terms and Conditions
Please familiarize yourself with these policies prior to placing an order!
Your satisfaction with our products and service is our TOP priority and we would go the extra mile to assure that. We are a dynamic company and do realize that without our loyal clients and referrals we wouldn’t exist, so we are always open to suggestions and would do our best to accommodate your requests. Having said that, our terms and conditions are dictated by financial costs associated with cost of doing business.
Common purchase queries answered
Orders and Shipping
We do our very best to ship orders as soon as possible. Normally, we have a 1-2 business day processing time, which is in addition to the estimated shipment timeframe listed in the selected shipping option. If you have a certain deadline to receive the package, please mention it in the order notes and/or send us an email. We will do everything possible to accommodate your request.
Please note that there is no shipping on weekends and holidays.
To put an order on hold or to cancel – please email us at [email protected] right away. We strive to respond promptly, which helps us avoid potential misunderstandings. Please note that we can not cancel any orders that have been shipped and picked up by courier services.
To add an extra item to the existing non-shipped order, please send us an email right away with the list of items and their size/colour, and we will do our best to put the order on hold and to send you a manual invoice to pay ASAP. Please note that we cannot guarantee on-time processing, as our warehouse is doing its best to ship orders in the order they are received. Moreover, a shipping delay is likely to occur until the extra payment is received and the order is processed with the change.
If you have placed an order and noticed that the shipping address in the order confirmation email is incomplete, please email us at [email protected] right away, and we will gladly help. Please note that we can not guarantee on-time processing, as our warehouse team is doing its best to ship orders first-in, first-out.
We are unable to change the address once the order has been shipped and picked up. In most cases, you can contact the shipping company’s Customer Service directly to request a pickup at a nearby location.
Once the order has been placed, you will receive an email confirmation within a few minutes. If you have not received the email, please check the SPAM folder. If the email can not be found anywhere, most likely the payment did not go through, and you will need to place the order again, or the email address has been misspelled. For any questions or concerns, please email us at [email protected]
We do our very best to ship orders as soon as possible. We are unable to ship on weekends and holidays. Normally, we are running 1-2 business day processing time and that is on top of the estimated shipment timeframe listed in the shipping option selected. Once the order has been packaged and shipped, our system will send an automatic email with the shipping method and tracking number.
We ship worldwide and have thousands of clients around the world in more than 50 countries. The system will automatically show the shipping options and their cost at Checkout.Â
If you do not see a shipping option listed there, please send us an email to [email protected]
ProSkaters Place is proud to be offering the best rewards system on the market!Â
We appreciate your business and know that buying skates is just the beginning of a wonderful hobby. That is why we offer 10% back in PSP Rewards for every dollar you spend with us (an account is required). This way, you can save money on wheels, bearings, parts, or a pair of new skates.
For every $1 you will pay for a product, you will earn 10c back in rewards towards your future purchases with us. The accumulated rewards will never expire and can be used immediately to pay for up to half (50%) of the product cost on your next order.
There are no rewards on Clearance items and low-margin items that will have a special note in the product description. Also, in case of a return for a refund, the rewards will be deducted as well.
At ProSkaters Place, we always strive to provide the best possible prices for our valued customers upfront. If, accidentally, there is an exception and you find a lower price for an identical item in another store or online prior to placing an order, please see the rules belowÂ
We also provide a grace period of 7 days from the original purchase date to apply for a Price Match under the same terms. No price match will be available after that period.
– The competitor should be a legitimate store or online shop with verifiable contact details and located within North America
– The product should be identical in all features, size, colors, and other specifications
– The product and size must be IN STOCK on the competitor’s website or in-store (the proof is required if not available for online verification)
We will carefully review and verify all the supporting information. Please allow us up to 48 hours to process your request and advise you on our decision. Please note that in some extreme cases, we reserve the right to refuse to provide a price match, and this only if it will cause us to lose money on that sale.
The following items DO NOT qualify for the price match:
– Clearance, closeout, and liquidation items on our website or our competitor’s website
– Products listed on Amazon, eBay, AliExpress, or any other internet selling platform of this type
– Any client-specific deals, vouchers, and/or one-time promotions offered by a competitor
The price match service is not available during the storewide promotional period – Boxing Week, Christmas, etc.
Please note:
– The price match will take into account the sale terms, including shipping, delivery fees, rewards, and taxes that might apply from a competitor’s website. For example, if the product cost on the competitor’s website is $100 and the shipping is an extra $30, the match will be up to $130.
– Any additional rewards and sales promotions will be waived on price-matched items.
USAÂ – we do not charge any Sales Tax on orders going to the US. Effective September 2025, unfortunately, we have no choice but to start pre-chargeing tariffs on all US orders. We are doing our best to minimize the costs to you. All tariffs and fees will be prepaid, and you will not see ANY extra charges on delivery!!!
Canada – since our warehouse is located in Toronto, we charge Sales Taxes accordingly to the Province/Territory tax rate.
Worldwide – for our clients around the world, we do not charge any Sales Taxes, but unfortunately, we have no control over fees or taxes that might be charged on the products upon arrival in your country. If you have any requests and/or limitations that you are aware of, please send us an email to [email protected], and we will do our best to accommodate.
For our client, the EU, we are not pre-charging VAT at this point in time.
Our shop is one of very few in the world that provides inline skates customization services. Currently, we can not offer the same service for Roller Skates. We do our best to stock most of the components in sufficient quantities, but while we will do our best we can not guarantee the customization parts availability. Moreover, some of the skates are coming with color-matched or unique parts and therefore can no be customized.
To confirm this option, please select the skates model and size that you would like to customize and confirm that it is listed in-stock. If it is, please choose the parts that you would like to be installed instead of the default ones and also confirm that they are in stock at the moment. Once it has been done, please send us an email to [email protected] outlying the skates and parts, and we will get working on pricing and compatibility check for you. Please allow 48 hours to get a response.
Usually, if we had a fairly firm arrival date for an incoming out of stock item, we will listed it on a Pre-order online. If we can fairly easily order a product from the supplier where it is readily available, we will list this item on a Backorder.Â
If the item is listed as out of stock, that means that we are not sure when we can get an extra stock or it is not available with the supplier.Â
If the product you are looking for is not listed on our webstore and it is by one of the brands that we have listed online, we gladly will check the availability for you and let you know the price, availability, and estimated time of arrival.
In any case, you are welcome to send us an email at [email protected] and we will do our best to help!
You can create an account while placing an order or by selecting the “My Account” button in the top-right corner of the webpage.Â
Please note that to earn PSP Rewards you must to have an account.
We value your privacy! We do not keep credit card information on file as we use highly secured payment processing service that returns either Yes or No to our system. The only information that will be kept in our database is name, billing and shipping addresses, email address, and phone number.
To place a new order or to pay for an invoice, you will need to enter payment information again.
Since we either offer free shipping or charge a flat shipping fee for shipments, we reserve the right to combine products inside the package in order to save on the volume of the shipment. In some cases, we will ship multiple packages for products that can not be safely combined. In any case, we will never open and/or discard the original packaging (if it was available from the manufacturer) and will make sure that the products will not damage or leave any marks.
The product will be either packaged in a cardboard box, bubble-mailer, or protected with a durable poly-mailer to keep it clean and to prevent water damage (in case the product is coming packaged in an original box from the manufacturer). Please note that it is our policy not to double-box any products, as we believe that is a very wasteful and environmentally unfriendly way of shipping. We believe that boxes are designed merely to protect the content, a.k.a. the product itself, and therefore, even if they are getting damaged but the product is all intact, we do not consider that a defect. A damaged box will not affect a return or exchange eligibility.
For a curbside pickup at our Toronto location, please place an order online and select the curbside pickup option. Please allow at least 2-3 hours for the order to be prepared (preferably, please wait until you receive an email from our Customer Service team).Â
Please note that we will need to see a government-issued photo ID that should match the Billing Name to release the package.
If you need to swap an item
Warranty, Returns, and Exchanges
If you need to exchange an item, we will gladly work with you to ensure your complete satisfaction with our service.
We offer FREE return shipping for exchanges to our US clients on any items valued over $150, excluding Clearance items. Custom-made and special-order products do not qualify for returns or exchanges.Â
Please send us an email to [email protected] within 60 days of purchase to notify us of the need and to ensure that we have the other item/skate size in stock. The originally purchased item must be brand-new (unused) and returned in its original condition, clean, with no signs of use or scratches. Original packaging will be required (if applicable).Â
US clients: For any items, a UPS return shipping label will be generated by us and sent via email as an attachment. If the product value is over $150, the return shipping cost will be covered by ProSkaters Place; if it is under $150, the client will have to cover the cost ($15). Once the product is received and inspected, a replacement will be shipped to you with the appropriate shipping option. Please note that the shipping cost of the replacement item will be at the client’s expense (typically $25) and will be charged prior to shipment. Only one size exchange will be covered by us for items over $150. For any further exchanges of the same item, the client will be responsible for the full shipping costs (typically $40).
Worldwide clients: For any items, the client will need to ship them back to our warehouse, using any shipping service that is the most convenient and least expensive, as the shipping cost will be covered by the shipper. Once the product is received and inspected, the replacement product shipping cost will be determined and must be paid prior to shipment. Once payment is made, the new product will be shipped out using the selected shipping option.
If you need to return an item, we would gladly work with you to ensure your complete satisfaction with our service.
Clearance, custom-made, and special order products do not qualify for returns.
Please email us at [email protected] within 60 days of purchase to notify us of the need to return. The originally purchased item must be brand-new (unused) and returned in its original condition, clean, with no signs of use or scratches. Original packaging will be required (if applicable).Â
US clients: For any items, a UPS return shipping label will have to be generated by us and emailed as an attachment. Once the product is received and inspected, a refund will be issued to the original payment method, minus the back-and-forth shipping costs (typically $40) unless the original shipment was paid in full by the client. In that case, the deduction will be $25. The paid Tariffs will not be refunded under any circumstances!
International clients: For any items, the client will need to ship them back to our warehouse, using a shipping service that is both convenient and the least expensive for the client, as the cost will be covered by the shipper. Once the product is received and inspected, a refund will be issued minus the original shipment cost (depending on the actual amount paid by ProSkaters Place).
While we understand that mistakes happen and appreciate the fact that you might not like the product as much as it appears in photos, unfortunately, we are unable to cover the shipping costs in case of a return, as while they might be listed as free to you, they are definitely not free to us! We simply dedicate a healthy portion of our profits to cover them. In the event of a return, there are no profits; therefore, we have no choice but to deduct it from the refund. If you are ready to reconsider an exchange, we will be happy to assist you as much as possible.
Clearance products can not be returned for a refund. Exchange Only! They also do not qualify for free return shipping.
If you would like to exchange your item, please email us at [email protected] within 30 days of purchase to notify us. The originally purchased item must be brand-new (unused) and returned in its original condition, clean, and with no scratches. Original packaging will be required (if applicable).
US clients: For any items, a UPS return shipping label will be generated by us and sent via email as an attachment. Once the product is received and inspected, a replacement will be shipped to you using the appropriate shipping option. Please note that before shipping the item, an invoice for the back-and-forth shipping costs (typically $40) must be paid.
International clients: Due to high international shipping costs, exchanges on Clearance items are usually not financially sound. Usually, the best way is for that item to be sold locally. If you would still like to explore the exchange option, please send us an email, and we will do our best to assist.
While we understand that mistakes happen and appreciate the fact that you might not like the product as much as in photos, Clearance items are usually sold at cost or even below, and therefore, we are unable to cover any shipping costs associated with exchanges.
The best way to communicate with our shop is via email, [email protected], or the Contact Form on the website. We do our best to respond promptly, allowing us to receive photos, send links, and avoid potential misunderstandings.Â
We are looking forward to assisting you to the very best of our abilities!
All of the products qualify for a manufacturing warranty against defects accordingly to the specific manufacturer’s terms and conditions. ProSkaters Place will gladly represent the client and lead every case to the best possible resolution with the manufacturer. Under no circumstances will ProSkaters Place be liable for any claims or fees. We will work with you and for you, but please note that we are merely a reseller and cannot be responsible for manufacturer mistakes.
We accept returns and exchanges of Alpine and Nordic skis only from local clients! No exchanges or returns for skis shipped outside of Canada.
To prevent any damage to skis during shipment, returning skis for a refund or exchange will be possible only in person at our shop. No returns via any sort of shipment will be accepted. Please take all necessary measurements and validations before placing your order online! When a ski is returned for refund/exchange at a store, a $20 restocking fee will apply. If the ski was shipped to a client and then returned in person for a refund, a $40 (re-stocking fee + shipment expense) will be deducted from the refunded amount.
First and foremost, we apologize for the inconvenience! There has been either a human error at our warehouse or at the manufacturer’s side, but in any case, we will make it right for you. Please send us an email immediately to [email protected], and our team will guide you through the process. Please make sure to include a photo of the item/s and label as evidence of the mistake, so we will be able to choose the best way to fix it.
If the package was reported as delivered by the courier/post service and can not be found anywhere or is stuck/lost on its way to you, please contact the courier service immediately! The best and only way is to contact them directly, as unfortunately, there is not much we can do from our end to help.
Please note that if you live in an apartment/condo building, please check with your neighbors, the mail room, and the superintendent, as sometimes that is where the packages are left. If you live in a private house, please check over the fence and around the entrance, as often delivery people are very creative in hiding packages.
First and foremost, we apologize for the trouble! While we do our best to protect the products and packages, courier and postal services can be really brutal sometimes. Please email us immediately at [email protected], and our team will guide you through the process. Please make sure to include a photo of the item/s and packaging condition as evidence, so we will be able to choose the best way to fix it.